Amazon orders
If you ordered through Amazon, sign in to Amazon and open Your Orders. Use the options for the relevant order to track delivery, request an available return or contact the seller. The options and terms shown for your order apply, alongside your statutory rights.
Product questions and concerns
Email info@solivictus.co.uk with the product name, exact model and a description of your question. If you believe a product may be unsafe, stop using it and explain the concern. Do not include card details or passwords.
Complaints
Email info@solivictus.co.uk. We will respond to you within 24 hours.
Product safety
If you suspect a product is unsafe, stop using it and contact us with the product name, model and concern. Retain the product and packaging where safe to do so. Follow any product-specific safety or recall instructions.
Before ordering
Check the selected model, quantity and product description on Amazon. Current pricing, availability and delivery estimates are provided there.
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